10win Privacy Policy

This Privacy Policy applies to all users of the 10win platform, accessible at 10win.cx and through the 10win mobile application for Android and iOS. It describes how 10win collects, uses, stores, shares and protects your personal information when you register for an account, make deposits or withdrawals in PKR, play games or contact support.

By creating an account and using 10win, you confirm that you have read and understood this Privacy Policy and consent to your personal data being handled as described here. If you do not agree with this policy, please do not create an account or use the platform.

10win is committed to handling personal data responsibly. We apply appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse. This policy is reviewed and updated periodically to reflect changes in how we operate the platform.

We collect personal information in the following categories when you use 10win:

Registration Information

When you create your 10win account, we collect your full name, date of birth, mobile number, email address and a username. This information is required to set up and identify your account.

Identity Verification

For account verification purposes — particularly before processing your first withdrawal — we may ask for a copy of a government-issued identity document such as your CNIC. This is used solely to verify that the account holder is who they say they are and is 18 or older.

Payment Information

We collect details of the payment methods you use to deposit and withdraw funds in PKR. This includes your JazzCash or Easypaisa mobile number, Raast account details, bank account information for bank transfers, or partial card details for card payments. Full card numbers and mobile wallet PINs are not stored on 10win's servers.

Gaming Activity

We record your gaming activity on the platform — which games you play, your bet history, your win and loss records, bonus usage and session durations. This information is used for account management, fraud prevention and responsible gaming monitoring.

Device and Technical Data

We collect information about the device and connection you use to access 10win, including your IP address, device type, operating system, browser type and approximate location based on IP. This data helps us detect suspicious login attempts and improve platform performance.

Communications

If you contact 10win support, we keep a record of that communication — including the content of your messages, timestamps and any resolution steps taken. This helps us provide consistent support and track ongoing issues.

The personal data we collect is used for the following specific purposes:

Purpose	Data Used
Account creation and management	Name, mobile number, email, username
Identity verification	CNIC, name, date of birth
Processing PKR deposits and withdrawals	Payment details, name, account verification status
Fraud detection and prevention	IP address, device data, gaming activity, payment history
Responsible gaming monitoring	Gaming activity, session data, bet history
Customer support	Communication records, account details
Platform improvement	Anonymised usage and device data
Promotions and bonus management	Account details, deposit history, gaming activity

We do not use your personal data for automated decision-making that would have a significant legal or financial effect on you without human review. Where automated systems flag an account — for example for suspicious activity — a member of the 10win team reviews the case before any action is taken.

10win does not sell your personal data. We share data only in the following limited, necessary circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card processors receive the minimum data necessary to complete your PKR transactions.
• Fraud prevention and identity verification services: We may use third-party services to verify identities and detect fraudulent activity. These services are contractually bound to handle your data securely and only for the purpose of verification.
• Game providers: Third-party game providers who supply Slot Games, Live Casino and Fish Games content may receive anonymised session data to ensure game fairness and resolve disputes. They do not receive your personal identification details.
• IT and hosting providers: Our platform infrastructure runs on secure servers. Hosting and IT service providers may have access to data stored on those servers, but are bound by strict data processing agreements.
• Legal obligations: Where required by applicable law or a lawful authority request, 10win may be required to disclose certain user data. We will always assess such requests carefully and disclose only what is legally required.

10win uses cookies and similar tracking technologies on its website and app to ensure the platform functions correctly and to improve your experience. A cookie is a small file stored on your device that helps us remember your session, preferences and login status.

The types of cookies we use include:

• Essential cookies: Required for the platform to function. These keep you logged in during your session and allow core features like deposits and withdrawals to work properly. These cannot be disabled without breaking platform functionality.
• Performance cookies: Collect anonymised data about how the platform is used — which pages are visited most, where errors occur and how long sessions last. This helps us fix issues and improve the platform.
• Preference cookies: Remember your settings such as language preferences or game display options so you do not need to reset them every time you visit.

You can manage cookie settings through your browser preferences. Blocking essential cookies may prevent certain parts of the platform from working correctly. Blocking performance and preference cookies will not affect your ability to play or transact, but may result in a less personalised experience.

10win retains your personal data for as long as your account is active and for a reasonable period thereafter to fulfil legal, financial and operational obligations. Specific retention periods are:

• Account data: Kept for the duration of your account plus a standard post-closure period to allow for any disputes, chargebacks or legal queries to be resolved.
• Transaction records: Financial transaction data including PKR deposits and withdrawals is kept for a minimum of five years to meet financial record-keeping requirements.
• Identity verification documents: CNIC copies and verification records are retained for a period consistent with anti-fraud and identity verification obligations.
• Support communications: Records of support conversations are kept for up to two years from the date of the last interaction.
• Gaming activity logs: Bet history and session logs are retained for the duration of the account and for a post-closure period to allow dispute resolution.

Once the applicable retention period has passed and there is no outstanding reason to keep data, it is securely deleted or anonymised. Anonymised data that cannot be linked back to any individual may be retained indefinitely for platform analytics purposes.

As a 10win user, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data 10win holds about you at any time by contacting support.
• Right to correction: If any of your personal data is inaccurate or outdated, you can request that it be corrected. You can update basic account details directly from your account settings.
• Right to deletion: When you close your 10win account, you can request deletion of your personal data. Deletion will be carried out subject to any legal or financial record-keeping obligations that require us to retain certain data for a defined period.
• Right to restrict processing: In certain circumstances you can ask us to stop using your data for specific purposes while a query or dispute is being resolved.
• Right to object: You can object to your data being used for specific purposes, such as profiling for responsible gaming monitoring, though this may affect certain platform features.

To exercise any of these rights, contact 10win support through the platform. We aim to respond to all data requests within a few business days. In some cases, we may need to verify your identity before processing a data request to prevent unauthorised access to your information.

10win implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include:

• SSL/TLS encryption for all data in transit between your device and our servers
• Encrypted storage of sensitive data including payment credentials
• Role-based access controls limiting internal access to personal data
• Regular security reviews and vulnerability assessments of platform infrastructure
• Two-factor authentication options for player accounts and internal systems
• Monitoring for unusual account activity, suspicious logins and potential fraud

While we take data security very seriously and maintain strong protective measures, no platform can guarantee absolute security against all possible threats. In the event of a data breach that may affect your personal data, 10win will notify affected users promptly and take immediate steps to contain and remediate the incident.

You also play an important role in keeping your account secure. Use a strong, unique password, do not share your login credentials with anyone, and contact support immediately if you notice any suspicious activity on your account.

10win is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. The registration process includes an age confirmation step and we may request identity verification including date of birth at any point.

If we discover that a user has provided false information about their age during registration and is in fact under 18, we will immediately close the account, void any balance and delete the associated personal data in accordance with this policy and our Terms and Conditions.

If you are a parent or guardian and believe that a minor has registered on 10win, please contact our support team immediately with relevant details so we can investigate and take appropriate action without delay.

10win reserves the right to update this Privacy Policy at any time. When we make material changes, the "Last Updated" date at the top of this page will be revised. We may also notify active users of significant changes via the platform or by email.

It is your responsibility to review this policy periodically. Continued use of the 10win platform after any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and may request account closure through support.

For any questions or concerns about this Privacy Policy or how your personal data is handled, please contact 10win support. Our team is available 24 hours a day, 7 days a week through the platform's support section.